PRIVACY POLICY
Last updated: November 8, 2024
Healistic Reserve LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.healisticreserve.com (the “Site”), including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this policy carefully to understand our views and practices regarding your information and how we will treat it. By using the Site, you agree to the terms of this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Table of Contents
Information We Collect
How We Use Your Information
Legal Bases for Processing (GDPR/UK Users)
Cookies and Tracking Technologies
Sharing Your Information
Retention of Your Information
Your Privacy Rights
Data Security
International Data Transfers
Updates to This Policy
Contact Information
1. Information We Collect
We may collect the following categories of personal information:
Personal Data: Includes your name, email address, billing address, shipping address, and payment details (processed securely via Stripe).
Behavioral Data: Information about your interactions with the Site, including time spent, pages viewed, and links clicked.
Geolocation Data: Information such as your city and country, collected via Squarespace Analytics.
Cookies and Tracking Data: Information collected automatically via cookies (see Section 4 for more details).
We do not knowingly collect health-related or sensitive personal data.
2. How We Use Your Information
We use the information we collect to:
Fulfill and manage purchases, shipping, and customer service requests.
Improve user experience and personalize website content.
Conduct email marketing campaigns and send newsletters.
Conduct analytics via Squarespace to understand site performance.
Provide targeted advertising and retargeting.
3. Legal Bases for Processing (GDPR/UK Users)
If you are located in the UK or EU, we process your personal information based on the following legal grounds:
Consent: You have provided explicit consent for marketing emails and cookies.
Performance of a Contract: To process orders and deliver products.
Legitimate Interests: To improve our services and analyze user behavior.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies are small files placed on your device. These include:
Essential Cookies: Necessary for website functionality.
Analytics Cookies: Track user behavior to help improve our website (via Squarespace Analytics).
You can manage your cookie preferences via your browser settings. Please note that disabling cookies may affect certain website functionalities.
5. Sharing Your Information
We may share your personal information with the following third parties:
Payment Processors: Stripe, for secure payment processing.
Marketing Platforms: MailerLite, for email marketing campaigns.
Shipping Providers: Shippo, for managing and fulfilling orders.
We do not sell or share your data as defined under the California Consumer Privacy Act (CCPA).
6. Retention of Your Information
We retain your information indefinitely to fulfill our business operations unless you request its deletion. Data used for marketing purposes will be retained until you unsubscribe.
7. Your Privacy Rights
You have the following rights regarding your personal data:
Access and Correction: View or correct your personal information via your site account.
Deletion: Request the deletion of your data by emailing us at tori@healisticreserve.com.
Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link provided in our communications.
California residents may have additional rights under the CCPA, including the right to request disclosure of the categories of personal information we collect and share.
8. Data Security
We store your data securely within Squarespace’s platform, protected by encryption and access controls.
In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.
9. International Data Transfers
If you are accessing our Site from outside the United States, your data may be transferred and stored on servers located in the U.S. Printing shipping labels may also require cross-border data transfers. By using the Site, you consent to these transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated via email.
We encourage you to review this policy annually to stay informed about how we are protecting your information.
11. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: tori@healisticreserve.com
Shipping Policy
Last updated: November 8, 2024
Healistic Reserve LLC ("we," "us," or "our") is committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our shipping methods, timelines, and costs. By placing an order with us, you agree to the terms outlined below.
Order Processing
Processing Time: All orders are processed within 1–2 business days.
Holidays and Weekends: Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, you will be notified via email.
Shipping Methods and Costs
We currently offer the following shipping options:
Standard Shipping:
Domestic (Continental U.S.): Flat rate of $9.
International: Flat rate of $14.
Expedited Shipping:
Additional $1 per item in your order.
Note: Expedited shipping is only available within the continental U.S. and not for international orders.
Shipping Timeframes:
Standard Shipping: Estimated 2–5 business days for domestic orders.
International Orders: Delivery times vary based on location and may be longer for rural areas.
Tracking and Notifications
Once your order is shipped, you will receive an email with tracking information.
If there are any delays in processing or shipping your order, we will contact you directly via email.
Holiday Shipping
To ensure delivery before major holidays, please place your order at least 10 business days before the holiday.
Returns Related to Shipping
If you receive a wrong or damaged item, please contact us at tori@healisticreserve.com within 7 days of receiving the item.
We will cover the return shipping costs and reship the correct or replacement item at no additional charge.
For all other returns, please refer to our Return Policy.
Damages, Loss, and Missing Packages
If your order arrives damaged, please report it to tori@healisticreserve.com within 7 days of receipt with photos of the damage and your order details.
For packages lost in transit, we recommend contacting the carrier directly. While we will assist where possible, the carrier is ultimately responsible for such claims.
International Shipping
We ship to all countries unless restricted by local laws.
International shipping includes customs and import duties in the flat shipping cost.
Delivery times vary based on location and local customs processing times.
Exclusions and Limitations
We currently do not impose restrictions on specific product categories.
No additional surcharges apply for remote or hard-to-reach areas.
Policy Changes
We may update this Shipping Policy from time to time to reflect changes in our practices or applicable regulations. Any significant updates will be communicated via email.
Questions or Concerns
If you have any questions or concerns about this Shipping Policy, please contact us at:
Email: tori@healisticreserve.com
Return Policy
Last updated: [Insert Last Updated Date]
At Healistic Reserve LLC, we are committed to ensuring your satisfaction with our products. This Return Policy outlines the conditions and process for returning items purchased from us. By making a purchase, you agree to the terms outlined below.
Eligibility for Returns
We accept returns for the following items, provided they meet the conditions below:
Bath Soaks: Must be unopened and in their original packaging.
Affirmation Decks: Must be unopened with the plastic wrap intact.
Journals: Must be unused and free of any writing or markings.
Exclusions:
Services such as memberships, courses, and tarot readings are non-refundable.
Items not returned in their original packaging or in an opened/used condition are not eligible for return.
Return Window
Returns must be initiated within 30 days from the delivery date of the item.
Condition of Returned Items
Items must be returned unopened, unused, and in their original packaging with all included padding or protective materials intact.
Refund Options
Refunds can be issued to the original payment method or as store credit.
No restocking or shipping fees will be deducted from your refund.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
For defective or incorrect items, we provide a prepaid return shipping label.
Defective or Damaged Items
If your item arrives defective or damaged, please contact us at tori@healisticreserve.com within 7 days of receipt with clear photos of the issue.
Items must be returned before a replacement or refund is issued.
Exchange Policy
Exchanges are not offered. If you wish to return an item, a refund will be processed, and you can place a new order if needed.
Processing Times
Refunds are processed within 7 business days of receiving the returned item.
Refunds to the original payment method may take 5–7 business days to appear, depending on your bank or payment provider.
International Returns
International customers are responsible for all return shipping costs.
The return process for international customers is the same as for domestic customers.
Refund Limitations
To prevent misuse, we limit refund requests for the same product to two (2) instances per customer.
Return Procedure
Initiate Your Return:
Contact us at tori@healisticreserve.com or follow the link included in your email receipt to initiate a return request.
Prepare Your Package:
Securely package the item in its original packaging with padding to prevent damage during transit.
Include your proof of purchase in the package.
Ship Your Return:
Use the prepaid return label (for defective/incorrect items) or a trackable shipping method if you are covering the cost of return shipping.
Policy Updates
We may update this Return Policy periodically. Changes will be communicated via email and will take effect immediately upon posting to our website.
Contact Information
If you have any questions or concerns about this Return Policy, please contact us via:
Email: tori@healisticreserve.com
Website Return Portal: Link provided in your email receipt.
Terms and Conditions
Last updated: [Insert Last Updated Date]
Welcome to Healistic Reserve LLC ("we," "us," or "our"). By accessing or using our website at https://www.healisticreserve.com ("Site"), you agree to comply with these Terms and Conditions ("Terms"). If you do not agree, please discontinue use of our Site immediately.
1. Scope of Use
These Terms apply to your use of our website and the services and products offered through it. There are no geographical restrictions for access to our Site, and it is available to users worldwide.
2. User Eligibility
There are no age restrictions for using our Site or purchasing products or services. Users are not required to confirm their age during registration or at checkout.
3. Account Responsibilities
If you create an account on our Site:
You are responsible for maintaining the confidentiality of your login information and account details.
Account sharing is prohibited.
We reserve the right to terminate accounts for violations of these Terms.
4. Product Descriptions and Availability
We strive to provide accurate descriptions of our products. However, we do not guarantee that descriptions or other content on the Site are free of errors. Availability of products is updated in real-time, and only in-stock items can be purchased.
5. Payment Terms
Payment is accepted via credit/debit cards, Stripe, and other methods as specified on the Site.
Taxes are calculated at checkout.
Failed payments or chargebacks may result in suspension of your account or refusal of future orders.
6. Shipping and Delivery
A summary of our Shipping Policy:
Orders are processed within 1–2 business days.
Shipping timelines provided are estimates and not guarantees.
Domestic shipping is available at a flat rate of $9; international shipping is $14.
Tracking information is sent automatically via email upon shipment.
For full details, refer to our Shipping Policy.
7. Returns and Refunds
A summary of our Return Policy:
Returns must be initiated within 30 days of delivery and comply with the following conditions:
Bath soaks and affirmation decks must be unopened and in original packaging.
Journals must be unused and free of writing.
Refunds are issued to the original payment method or as store credit.
Customers are responsible for return shipping unless the item is defective or incorrect.
For full details, refer to our Return Policy.
8. Intellectual Property
All content, trademarks, and materials on the Site are the property of Healistic Reserve LLC unless otherwise stated.
Users may share links to our Site but cannot copy, modify, or distribute content without written permission.
9. User-Generated Content
By posting reviews, comments, or other content on our Site, you:
Grant us the right to use your content for marketing and promotional purposes.
Affirm that your content is not defamatory, inappropriate, or in violation of any laws.
We reserve the right to remove or edit any content at our discretion.
10. Disclaimer for Guidance Services
Healistic Reserve LLC provides guidance through rituals, tarot readings, and coaching for informational and entertainment purposes only.
We do not guarantee specific outcomes or results.
You are solely responsible for any actions or decisions you make based on our guidance.
Under no circumstances shall we be held liable for consequences arising from your use of our services.
11. Dispute Resolution
All disputes shall be resolved through binding arbitration under Washington State laws. The location for arbitration will be Washington State.
12. Limitations of Liability
Our liability is capped at the total amount paid by you for our products or services.
We are not responsible for damages caused by third-party service failures, natural disasters, or other events beyond our control.
13. Third-Party Services
We integrate third-party services such as Stripe (payments) and MailerLite (marketing).
We disclaim liability for issues arising from these services.
14. Termination of Services
We reserve the right to terminate accounts for rule violations. Terminated users may appeal in writing; however, reinstatement is not guaranteed.
15. Governing Law
These Terms are governed by the laws of Washington State and apply to all users, including international ones.
16. Policy Updates
We may update these Terms at any time. Updates take effect immediately upon posting on our Site.
17. Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, pandemics, or governmental actions.
18. Business Transfers
In the event of a sale or merger, all rights and obligations under these Terms may be transferred to the new owner or entity.
19. Contact Information
For questions or concerns, contact us at:
Email: tori@healisticreserve.com
Complaints or disputes may also be escalated through a designated complaint form linked in email receipts.
Based on the details provided, here is a comprehensive Legal Disclaimer tailored to your business needs:
Legal Disclaimer
Last updated: [Insert Date]
Welcome to Healistic Reserve LLC ("we," "us," or "our"). By accessing or using our website at https://www.healisticreserve.com ("Site"), you agree to the terms outlined in this Disclaimer. This Disclaimer governs your use of the Site and its content, products, and services. If you do not agree with any part of this Disclaimer, please discontinue use of the Site immediately.
1. General Information
The content provided on this Site, including but not limited to meditations, manifestations, energy cleansing, gua sha facial massage, rituals, astrology, breathwork, metaphysical workings, and any other guidance, is for informational and educational purposes only.
This content is not a substitute for professional advice, diagnosis, or treatment in areas such as health, financial, legal, or psychological services.
Always consult a qualified professional for specific advice tailored to your circumstances.
2. Guidance and Services
Our tarot readings, rituals, coaching services, and other metaphysical guidance are provided for entertainment purposes only.
No guarantees (explicit or implied) are made regarding the effectiveness or outcomes of these services.
You are solely responsible for any actions or decisions you make based on the guidance provided. We disclaim all liability for any outcomes arising from your use of our services.
3. Product Disclaimer
Healistic Reserve LLC offers a range of physical products, including but not limited to bath soaks, affirmation decks, and journals.
Usage Responsibility: Use all products as directed. We are not liable for misuse, including but not limited to skin irritation, allergies, or reactions to ingredients.
Healthcare Advice: Consult your healthcare provider before using products containing herbs, oils, or other ingredients, particularly if you are pregnant, breastfeeding, or have pre-existing health conditions.
4. Testimonials
Testimonials featured on the Site reflect the personal experiences and opinions of individual users and do not guarantee similar outcomes for all users.
Individual Results: Your results may vary. No testimonial should be considered as a claim of guaranteed results.
Opinions: Testimonials solely represent the views of the individuals providing them and do not reflect the opinions of Healistic Reserve LLC.
5. Third-Party Content and Links
The Site may contain links to third-party websites or content for your convenience and reference.
We do not endorse or guarantee the accuracy, reliability, or completeness of third-party content.
Liability Disclaimer: Healistic Reserve LLC is not liable for any damages, losses, or issues arising from your use of third-party websites or services.
6. Limitations of Liability
By using our Site, you agree that:
You rely on the information, guidance, and products provided at your own risk.
Healistic Reserve LLC is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Site, services, or products.
7. Not a Substitute for Professional Advice
Our products, services, and content are not intended to replace professional advice.
Always consult a licensed healthcare provider, financial advisor, or legal professional for matters related to your health, finances, or legal obligations.
8. Data and Analytics
The Site may use third-party tools (e.g., for birth chart generation and analytics) to provide insights or recommendations.
While we strive for accuracy, we do not guarantee that data provided by these tools is error-free or complete.
9. Jurisdiction and Governing Law
This Disclaimer and your use of the Site are governed by the laws of Washington State. Disputes will be resolved in accordance with the applicable laws and jurisdiction, unless otherwise stated in our Terms and Conditions.
10. Policy Updates
We may update this Disclaimer periodically.
Review Frequency: This Disclaimer will be reviewed and updated annually.
Notification: Updates will be communicated via email and reflected on the Site. Your continued use of the Site after updates are posted constitutes acceptance of the changes.
11. Contact Information
If you have questions or concerns about this Disclaimer, please contact us at:
Email: tori@healisticreserve.com
12. Final Considerations
Healistic Reserve LLC is not responsible for decisions or actions taken by users based on the guidance, rituals, or content provided on the Site.
All illustrative content, including rituals and techniques, is for educational purposes only and is not guaranteed to produce specific results.